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The Practice Harehills Corner

About the practice

Out of surgery hours

NHS 111 is a national advice and help line for all medical problems. Simply dial 111or visit www.nhs.uk/111. In an emergency when the surgery is closed please contact this out of hours service on 111. Other than in an emergency, please use these services before attending the A&E department at the hospital.

Appointments

Appointments can be made in person or by telephone. When booking an appointment our reception staff willneed to ask you a few questions so they can direct you to the most appropriate healthcare professional - this may be a GP, Practice Nurse or Healthcare Assistant. If you are unable to keep an appointment, please let the surgery know as soon as possible so that it can be made available for another patient. Please note that surgery has a policy that if you do not attend more than three appointments in a row we would consider removing you from practice with ample notice for you to register somewhere else. You have the right to express a preference of GP for booked appointments but it is not always possible to see a preferred GP as they may not hold surgeries every day. Normal appointment time is 10 minutes if you require a longer appointment please let the receptionist know so that you can be booked in for longer time. If you require language line or somebody to translate for you, you would require 20 Minutes can you please let the reception staff know about it.

Urgent appointments

Urgent appointments are available for emergencies that need seeing the same day. In a serious emergency call 999 or go straight the nearest A&E department. If you become ill after this time you should contact the surgery and speak to the receptionist explaining the nature of the emergency. You may then need to speak to a nurse who will triage the call and then offer you an emergency appointment with the doctor if appropriate. Emergency appointments are not for repeat prescriptions, ongoing conditions or the issuing of sick notes.

Registering as a new patient

To register at The Practice Harehills Corner please call into reception for a welcome pack. Alternatively please see the section on registering as a new patient on our website where registration forms are available to download: www.thepracticeplc.com. Anyone can register with us if they live within the practice area which is Leeds 7,8,9. On registering please bring in a form of identification, such as a passport and utility bill with your current address.

Telephone advice

During surgery the doctor has set aside time to deal with enquiries over the telephone. We will ask you to leave your contact number and enquiry in order for the doctor to call you back during the surgery hours.

Home visits

These are for patients who are too frail, severely disabled or confined to bed and are unable to attend the surgery. To request a home visit on the same day, please call the surgery before 10.30am. The doctor will decide if a visit is necessary.

Repeat prescriptions

To request repeat medicine, tick the repeat slip asappropriate and deliver, post or fax it to the surgery. Please include a stamped self-addressed envelope if you would like the prescription to be posted back to you. The prescription can be collected from the surgery or be sent to a preferred local chemist, please make this clear when you make your request. The prescription will be ready in 48hrs or two working days.

From time to time we require you to see the doctor or the nurse for a medication review before a repeat prescription can be issued. This is to ensure that you get the medications that are most appropriate. To check foryour medication review date please refer to the repeat slip. Please do not telephone for repeat prescriptions. Please note The Practice Harehills Corner is not a dispensing practice.

Results of tests and X-rays

These are available by telephoning the surgery on 01132217217 between 11.00am and 1:00pm. Results of blood tests will usually take one week, X-rays 7 - 10 days and Cervical Smears up to four weeks. When you telephone you will be advised as to whether there is any action tobe taken and if you need to see the doctor again.

Disabled access

There is disabled access at the surgery.

Parking

There is limited on-street parking in the vicinity of thesurgery.

Patient confidentiality

The Practice Harehills Corner follows the strict patient confidentiality policy as outlined by the PCT. If you would like to see a copy of this policy then please ask atreception. Any request for a report or copies of notes requires a signed patient consent form. More details are provided on the 'Your Information' leaflet, please ask at reception.

Patient behaviour

Physical and verbal aggression towards medical and administrative staff working in the NHS environment unfortunately does occur. This sort of behaviour is not tolerated at The Practice Harehills Corner. If this behaviour continues Harehills corner surgery would consider the patient taking off the list with Prior notice for giving you enough time to get registered with another practice in the area.

Change of contact details

If you change your name, address or phone number please inform the surgery in writing.

Where to go for other local services:

 

 

  • Accident and emergency departments: Hospital A&Edepartments are for serious accidents and emergencies,not minor injuries or health problems. Patients will be prioritised according to the urgency of their case. Your nearest A&E hospital is:

    St James's University Hospital
    Beckett Street
    Leeds
    West Yorkshire
    LS9 7TF
    t. 0113 243 3144

     

    Complaints, comments and suggestions

    At The Practice Harehills Corner, we sincerely hope that our patients are happy with the care and advice they receive,and we welcome your views and comments. We hope that you will raise any concerns with our staff at the time theyoccur. Alternatively, please refer to the patient's complaints guidance poster available at reception.

    Patients come first

    The Practice Harehills Corner offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver genuinely caring and thoughtful patient centred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation,appearance, disability or medical condition. At The Practice,patients come first.

    Translation policy

    If you do not understand this document and would like assistance with translation, please speak to a member of reception staff.

    Teaching and training

    We value our staff and provide support through teaching and training this enables us and them to provide the best service for all our patients.

    About The Practice

    Chilvers McCrea Ltd trading as The Practice is a primary care company providing innovative community based healthcarefor NHS Leeds.
     


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