Kings Cross Road
Welcome to our patient feedback page! Your comments and feedback are always welcome as it enables us to continually improve our service. Over the past few months our staff have been working very hard in conjunction with our Patient Reference Group PRG to put together a patient feedback survey. We handed these out from November 2011 - January 2012 and the results are summarised below.
Setting up a PRG - download pdf
Here you will find a profile of our patient list, showing the demographic breakdown.
PRG meeting minutes - download pdf
The above are minutes from all our PRG meetings these detail discussions we've had and outline the process of putting together our patient feedback survey.
Patient communications - download pdf
The above are posters displayed to encourage patients to complete the feedback questionnaire, as well as slips showing the web address of our online survey
Patient questionnaire - download pdf
This is our finalised and PRG approved questionnaire You may recognise it.
Survey results - download pdf
This is a report we have complied of all the feedback we collected from this questionnaire.
Action Plan - download pdf
The above is an action plan and a summary of our action plan, based on the results of your feedback
Complete report - download pdf
This is a report put together by your Practice manager on the process of putting together the feedback questionnaire all the way to acting on the results